Frequently Asked Questions
DOES MY PLEESECAKE ARRIVE FROZEN?
Yes the cheesecake will arrive to you frozen.
You should place your cake into the freezer immediately upon delivery and keep frozen until you are ready to decorate.
Once decorated it can be defrosted in the fridge or kept in the freezer for up to one month. For optimum taste we recommend defrosting in the fridge at 5c or below for up to 8 hours prior to serving
NEVER defrost overnight or out of a fridge.
WHAT'S THE BEST WAY TO SERVE A PLEESECAKE?
We recommend serving it chilled but not frozen. If you can wait that long ....
HOW LONG WILL IT TAKE FOR MY CAKE TO DEFROST?
Our build your own Pleesecakes can take up to 8 hours to defrost in a fridge. We recommend checking your cake at regular intervals.
Do not defrost at room temperature. Do not defrost longer than the recommended times. Do not refreeze once defrosted.
HOW LONG WILL MY CAKES KEEP FOR?
Once defrosted we recommend consuming within 24 hours although the cake may naturally lose its shape slightly. Prior to defrosting they will keep for up to a month in the freezer.
DO OUR PRODUCTS CONTAIN EGGS OR GELATINE?
None of our cakes contain eggs or gelatine. Some toppings do however ie jelly sweets. Please inform us before ordering of any intolerances.
**Pleesecakes Wholesale Ltd offers products made with nuts, soy, milk, eggs and wheat. While we will take steps to minimise the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with nut,soy,milk,egg or wheat allergies or intolerances.
HOW WILL I BE NOTIFIED OF MY DELIVERY SLOT?
All orders are processed by an external courier company. They will confirm your delivery slot via email and/or text
DOES SOMEONE NEED TO BE IN TO TAKE DELIVERY OF THE PLEESECAKE?
DO YOU DELIVER 7 DAYS A WEEK?
Due to current Covid-19 restrictions we are only able to dispatch orders Tuesday-Thursday. We do not deliver weekends or bank holidays
HOW DO I DISPOSE OF THE DRY ICE?
WHERE DO YOU SHIP TO?
We currently offer shipping to mainland UK residents only, apart from the Scottish Highlands.
WILL I RECEIVE CONFIRMATION OF MY ORDER?
Yes, once we have received your order you will receive an email confirming this
WHAT IF I DO NOT RECEIVE A CONFIRMATION OF MY ORDER?
If you do not receive a confirmation of your order after 24hours .Then please get in touch with us either at www.pleesecakes.com or by telephoning 01737 210 250 and we will get that rectified for you.
IF I SEND YOU AN EMAIL HOW LONG IS THE RESPONSE TIME?
We commit to respond to all emails & enquiries within 24 working hours, this may be increased to 48 working hours at peak times, but we will update our website if we are experiencing delays.
WHAT ARE YOUR BUSINESS HOURS?
Our business hours are generally 9am-5pm, Monday to Friday.
Dry Ice Safety
WHAT IS DRY ICE?
Dry ice is solid carbon dioxide (CO₂). It has the unusual property of ‘subliming’, that is going from a solid to a gas without passing through a liquid phase and this is how it gets the name ‘dry’ ice. The product can only exist at -78°C and it maintains this temperature by sublimation.
The first published observation of dry ice was in 1835 by French chemist Charles Thilorier. He noted the formation of dry ice when a container of liquid carbon dioxide was opened.
In the UK liquid CO₂ is a by-product of the fertiliser industry. It can be argued that the use of dry ice is not making a net contribution to global warming because the CO₂ involved is being re-cycled; if dry ice was not made the CO₂ involved would be released into the atmosphere from the fertiliser plant directly. In some other markets CO₂ for dry ice is made by burning fossil fuels which is environmentally very harmful.
IS DRY ICE SAFE?
Provided the safety guidelines are followed dry ice is safe